Refund and Exchange Policy
Welcome to Excellent Tech’s Refund and Exchange Policy! This policy outlines our procedures regarding refunds and exchanges for products purchased on our website. By making a purchase with us, you agree to adhere to the terms outlined in this policy.
Refunds
- We do not offer refunds on purchases made through our website at the moment.
- All sales are final, and we do not accept returns for reasons other than product defects.
7-Day Check Warranty
- We offer a 7-day check warranty on all products purchased from Excellent Tech.
- Within 7 days of receiving your order, if you find any faults or defects in the product, you may request an exchange.
Exchange Procedure
- To initiate an exchange, please contact our customer support team within the 7-day warranty period.
- You may be required to provide proof of purchase and details of the issue with the product.
- Our customer support team will guide you through the exchange process, including arranging for the return of the defective product and dispatching a replacement.
Conditions for Exchange
- The product must be in its original condition, unused, and in its original packaging.
- Any accessories, manuals, or other included items must also be returned with the product.
- Exchange requests made after the 7-day warranty period will not be accepted.
Exceptions
- We reserve the right to refuse exchanges if the product has been damaged due to misuse, negligence, or improper handling.
- Products that have been tampered with or modified in any way are not eligible for exchange.
Contact Us
If you have any questions or need further assistance regarding our Refund and Exchange Policy, please contact us at info@excellenttech.com.
This Refund and Exchange Policy was last updated on 03-04-2024.
